The Oxford Physiotherapy Service Limited is a registered company in England and Wales, Registration No 08204436.
The registered address is Second Floor Summertown Pavilion, 18-24 Middle Way, Oxford OX2 7LG.
The Oxford Physiotherapy Service (tops:health) provides Physiotherapy, Massage Therapy, Pilates and Yoga rehabilitation services within the independent health sector. Appointment sessions and classes are performed by qualified, registered and insured therapists and instructors. tops:health physiotherapists are fully qualified to become registered with the Health and Care Professions Council and The Chartered Society of Physiotherapy, the regulatory body of the profession.
Appointment Cancellations
When an appointment is scheduled, this allotted period of time is held exclusively for the patient. We therefore require 24 hours’ notice to re-schedule or cancel appointments to avoid incurring a cancellation fee up to the full cost of the booked appointment. Reminder texts/emails are sent to reduce the chance of you missing your appointment. Most insurance companies do not pay cancellation charges and therefore patients will be invoiced for these directly.
Appointment Payments
tops:health is card only and accepts all debit/credit cards including American Express. Payment for sessions must be settled at the end of the appointment unless you have pre-authorised treatment with an approved third party. No refunds can be provided.
Discounts Offered
Discounts are offered to full time students for Physiotherapy and Sports Massage appointments throughout the week and at all three locations. Corporate discounts are available on request. For further information please contact tops:health.
Insurance
tops:health is recognised by and works with all major insurance providers. It is the patient’s responsibility to ensure private medical insurance cover is adequate to pay for treatment. We ask patients to contact their insurance company before commencing treatment to clarify any restrictions on their policy and to gain a pre-authorisation number that will allow you to access physiotherapy. Should any claim be declined in whole or in part, or the insurance company fails to make payment, the patient is required to pay the outstanding balance in full. To simplify the process when requesting excess payments we will ask you to please provide your card details in advance.
Online Pilates Classes
Classes can be booked as individual as well as blocks of sessions. tops:health reserves the right to change or cancel classes at its discretion, and will endeavour to give clients as much notice as is reasonably possible. The online class schedule will aim to be accurate as possible but is subject to change.
All class bookings must be paid for in full prior to participation. Blocks of classes are valid for 6 months and are non-refundable, non-transferable and non-extendable. Class cancellations may be subject to a cancellation fee equal to the cost of the class. If you purchased a block of classes then a class credit will be deducted if you fail to notify tops:health or cancel your booking online within 24 hours of the class.
Each client agrees to familiarise themselves with what classes they are fit to participate in and clients should refer to the website or speak to reception for further information. Clients are advised not to undertake any physical activities without first seeking medical advice if they have any concerns over their physical condition. Clients are responsible for informing tops:health class instructors of any change to their health that may impact their ability to participate.
Disclaimer
The information contained on this website is intended for general information purposes only and to to inform the reader of tops:health services. Whilst tops:health has made all reasonable efforts to ensure that the contents of the website are accurate in all material respects, it is not intended to be comprehensive or to constitute professional medical advice. Users should contact tops:health directly for advice concerning specific matters. tops:health accepts no responsibility for loss which may arise from accessing or reliance on information contained on this website. Parts of the website may link to external internet sites and therefore tops:health is not responsible for the content of any external internet sites.
Data Protection
All data will be handled as per our Privacy Policy available on our website. In 2015, tops:health partnered with Oxford Sports Physio & Pilates specifically at The Iffley Road location. What this means to you is that we share the same diary and payment management system for appointments and classes. The benefit of this being is that you can be seen by multiple practitioners and instructors over our different Oxford locations however it is important for you to understand that your data is therefore shared between these organisations.
tops:health operates in accordance with the General Data Protection Regulations (GDPR). Your medical records will be stored electronically and accessed by authorised personnel only. Disclosures may be made to health professionals, including your GP and certain third parties that need access to them to provide health care services to you (for example, imaging services). tops:health may use your medical information on a strictly anonymous basis for teaching, research and audit purposes.
Enquiries
General enquiries can be made by telephone (01865 311686) or email to info@tops.health. You can also contact us via our website enquiry form however you agree to make only genuine enquiries for you or for other persons for whom you are authorised to act.
Security
tops:health takes all reasonable steps to protect your personal information. Personal information may be transmitted to your email address unless you request differently. Whilst tops:health makes every effort to ensure its internet infrastructure is secure, email can be unsafe and tops:health can take no responsibility for transmitting data electronically. If you currently receive our newsletter information and wish to cancel then please email us.